Return, Refund, Cancellation Policy

At MyFurnofy, we want you to shop with confidence. If your purchase doesn't meet your expectations, we're here to help make the return or exchange process as simple as possible.

Return Window

You can request a return or exchange within 30 days of receiving your order.

Once your returned product reaches our warehouse and passes the quality inspection, we will process your refund, exchange, or gift voucher. The complete process usually takes up to 15 working days.

How to Request a Return

You can initiate a return in any of the following ways:

Log in to My Account → Orders and submit a return request.
Call us at +91 93511 46040.
Email us at wecare@myfurnofy.com.

Please mention the reason for your return. Your feedback helps us improve our products and services.

Returning Your Product

Once your return request is approved, you can choose either of these options:

Self-Ship: Send the product to our warehouse using a courier service.
Pickup Service: We will arrange a pickup from the original delivery address (where available).

Please pack the product securely in its original packaging and include the return form (or a copy if provided by email).

To be eligible for a return, the product must:

Be unused and undamaged.
Include all original tags, barcodes, accessories, and invoice.
Be returned in its original packaging wherever possible.

Refunds

After receiving your product, our quality team will inspect it.

If the return is approved, you may choose one of the following:

Product replacement
Gift voucher of the same value
Refund to your original payment method

If you paid using a Credit Card, Debit Card, UPI, Net Banking, or any other online payment method, the refund will be credited back to the same payment source.

Any applicable shipping charges paid by you will also be refunded.

Return shipping reimbursement is limited to ₹100 or 10% of the product value (whichever is lower).

Please note that after we process the refund, banks and payment providers may take up to 14 business days to credit the amount to your account.

Exchanges

If you exchange your mattress:

If the new mattress costs more, you'll need to pay the price difference before delivery.
If the new mattress costs less, we'll refund the difference after the exchange is completed.

Order Cancellation

Orders can be cancelled before they are shipped for a full refund.
Refunds for cancelled orders are generally processed within 7 business days.
Once an order has been shipped, it cannot be cancelled.

Mattress Order Cancellation

Mattress orders can be cancelled if you contact us at least 2 hours before the scheduled delivery by:

Calling +91 93511 46040
Emailing wecare@myfurnofy.com

If cancelled within this period, you'll receive a full refund. Cancellations requested after this period may incur charges depending on your location and the condition of the mattress.

Personalized Products

Personalized products (such as printed cushion covers or embroidered towels) cannot be returned due to a change of mind.

However, if the product arrives damaged, defective, or incorrect, we will arrange a replacement or refund in accordance with this policy.

Important Information

Refunds are initiated only after the returned product is received and approved.
Refunds are available only for customers within India.
If you've misplaced the return form, simply contact us and we'll email you a replacement copy.
Once we confirm that your refund has been processed, please allow your bank or card provider time to reflect the amount in your account.