Return, Refund, Cancellation Policy

At Furnofy, we want you to shop with confidence. We take pride in delivering quality home furnishing products and ensuring a smooth shopping experience for our customers.

If you receive a product that is physically damaged, defective, or different from what you ordered, you can request a return or replacement within 7 days of delivery, subject to the terms outlined below.

1. Eligibility for Return or Replacement

A return or replacement request will be accepted within 7 days of delivery only under the following circumstances:

Physically Damaged Product: The product arrives with visible physical damage.
Defective Product: The product has a manufacturing defect or is not fit for its intended use.
Incorrect Product Delivered: You receive a product that differs from the item ordered, such as the wrong product, size, colour, or design.

2. Conditions for Return or Replacement

To help us process your request efficiently, please ensure that:

The request is raised within 7 days of receiving the product.
You provide clear photographs or videos showing the damage, defect, or incorrect product received.
The product and its packaging are retained until the issue is resolved.
The order details and any other information required for verification are provided.

All requests will be reviewed and verified by our team before approval.

3. How to Request a Return or Replacement

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery and share your order details along with supporting photographs or videos.

Our team will review your request and guide you through the next steps. Once your request is approved, we will communicate the applicable return, replacement, or refund process.

You can initiate a return in any of the following ways:

Log in to My Account → Orders and submit a return request.
Call / Message / WA us at +91 93511 46040.
Email us at wecare@myfurnofy.com.

Please mention the reason for your return. Your feedback helps us improve our products and services.

4. Non-Eligible Returns

Returns or replacements will not be accepted for the following reasons:

Change of mind or personal preference.
The product does not meet personal expectations regarding colour, appearance, or feel, provided it matches the product description and has no verified defect.
Incorrect product selection by the customer.
Requests raised after 7 days from the date of delivery.
Damage caused by improper use, washing, handling, or storage after delivery.

5. Returning Your Product

Once your return request is approved, you can choose either of these options:

Self-Ship: Send the product to our warehouse using a courier service.
Pickup Service: We will arrange a pickup from the original delivery address (where available).

Please pack the product securely in its original packaging and include the return form (or a copy if provided by email).

To be eligible for a return, the product must:

Be unused and undamaged.
Include all original tags, barcodes, accessories, and invoice.
Be returned in its original packaging wherever possible.

6. Refunds

After receiving your product, our quality team will inspect it.

If the return is approved, you may choose one of the following:

Product replacement
Gift voucher of the same value
Refund to your original payment method

If you paid using a Credit Card, Debit Card, UPI, Net Banking, or any other online payment method, the refund will be credited back to the same payment source.

Any applicable shipping charges paid by you will also be refunded.

Return shipping reimbursement is limited to ₹100 or 10% of the product value (whichever is lower).

Please note that after we process the refund, banks and payment providers may take up to 14 business days to credit the amount to your account.

7. Exchanges

If you exchange:

If the new product costs more, you'll need to pay the price difference before delivery.
If the new product costs less, we'll refund the difference after the exchange is completed.

8. Order Cancellation

Orders can be cancelled before they are shipped for a full refund.
Refunds for cancelled orders are generally processed within 7 business days.
Once an order has been shipped, it cannot be cancelled.

You can initiate a cancellation process in any of the following ways:

Log in to My Account → Orders and submit a return request.
Call / Message / WA us at +91 93511 46040.
Email us at wecare@myfurnofy.com.

9. Important Information

Refunds are initiated only after the returned product is received and approved.
Refunds are available only for customers within India.
If you've misplaced the return form, simply contact us and we'll email you a replacement copy.
Once we confirm that your refund has been processed, please allow your bank or card provider time to reflect the amount in your account.